File a Complaint

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The Consumer Protection Bureau accepts complaints made by residents against Yonkers businesses.  This service is provided by the City of Yonkers and is extended to any consumer-related transaction that takes place within the City.  Complaints may include (but are not limited to) the following:

    * I think I was over-charged at the supermarket.

    * I paid the carpenter who started a job in my home, but he never returned to complete it.

    * I wasn't charged the sale price, as advertised in today's newspaper.

    * I don't think I really got 10 gallons of gas at my local station.

CPB Inspectors will investigate the complaints and aid in mediating a resolution.  If, during the investigation, it is found that a person or company has violated the City Code of Yonkers, a violation will be issued and fines/penalties or corrective action may be ordered.

Residents may also call the CPB Helpline, (914) 377-3000, at any time to make a verbal complaint or report any illegal activity in their neighborhood.  Verbal comlaints may be made anonymously.  Please call the CPB if you witness any of the following:

    * Unlicensed contractors/landscapers (all licensed businesses must have company name and info. written on the vehicle).

    * Unlicensed food vendors (no vendors may sell items from coolers, etc.  All persons with pushcarts and vehicles must be able to produce CPB licenses).

    * Door-to-door salespeople/Home Solicitors must be licensed by the CPB, and must be able to produce this license if/when they knock on your door.  These solicitations do not include those of religious, charitable or political organizations. 

To file a formal complaint, download this form, fill it out and mail it back to:

Consumer Protection Bureau

87 Nepperhan Ave. Room 212

Yonkers, NY 10701

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