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Personal Computer Technician II - CONTINUOUS EXAM
- Posted Date:08/01/2007
THIS IS NOT AN OFFER OF EMPLOYMENT
MUNICIPAL CIVIL SERVICE COMMISSION
1 Larkin Center
Yonkers, N.Y. 10701
A NON-REFUNDABLE $40.00 APPLICATION FEE IS REQUIRED FOR EACH SEPARATELY NUMBERED EXAMINATION FOR WHICH YOU APPLY
CONTINUOUS EXAMINATION PROGRAM FOR:
PERSONAL COMPUTER TECHNICIAN II
APPOINTING AUTHORITY VACANCIES SALARY RANGE (per annum)
Board of Education As they occur $56,137-79,237
City of Yonkers As they occur $68,314-118,590
RESIDENCY REQUIREMENT WAIVED
This position is responsible for the installation, repair and operation of interconnected microcomputers and related equipment. The work includes keeping abreast of the latest technological development in the industry. This position differs from Personal Computer Technician I in that duties are more complex; level of responsibility is higher and supervisory responsibilities are included. Direct supervision is received from an immediate supervisor. Does related work as required.
Diagnose and repair application software, printers and PCs;
Train users on hardware and software;
Sets up and install networked printers;
Sets up the IP Protocol on PCs and printers;
Assist users with Mainframe access;
Assist users with Internet searches;
Installs, configures and operates application software, printers and PCs;
Assist users with the various application software and hardware;
Installs software and hardware updates;
Writes documentation on specialty items and procedures;
Assists help desk personnel;
Supervises assigned personnel.
Candidates must meet the following requirement on or before the date of the written test.
a) Graduation from a regionally accredited technical school or Industry Standard Certifications such as A+, Network+, MCP and MCSE and one (1) year of experience in a technical support service position in the maintenance and/or repair of computer based electronics such as digital copiers, medical equipment and PC’s/Peripherals; or
b) Graduation from high school or possession of a High School Equivalency Diploma and three (3) years of experience as described in (A); or
c) An equivalent combination of education/training and experience as defined by the limits of (A) and (B).
One (1) year permanent competitive status currently holding position of
Personal Computer Technician I.
RATED EVALUATION OF TRAINING AND EXPERIENCE:
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job’s areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
Web Site Development
Qualifying Multiple-Choice Test of Logical Reasoning and Interpreting Instructions for Computer-Related Positions
These questions test for ability to reason logically and interpret instructions in a computer-related context. They cover verbal and quantitative reasoning, flowchart interpretation and applying written directions. The verbal and quantitative reasoning questions include logical implications (e.g., if A and B, then C) and relations (e.g., greater than). Knowledge of addition, subtraction, multiplication and division is necessary, but neither mathematical sophistication nor computational speed is needed. The flowchart interpretation questions require prior knowledge of flowchart conventions. The interpreting instructions questions provide the instructions and specific rules for applying them. All the information needed to answer the questions is presented with the questions.
Qualifying Simulation Test on Working Effectively with Others to Solve Job-Related Problems
This test requires candidates to assume the role of a staff member in an Information Technology work group who is working with colleagues during a time of change in policy or procedure, in a particular agency. During the test, candidates will be required to deal with obstacles within the working environment, which includes peer relations and the demands of handling multiple tasks. Candidates will be required to demonstrate the ability to be flexible, creative and persistent as a team player. They will also need to demonstrate the ability to cooperate, show initiative, and establish positive working relationships with peers and administrators.
Qualifying Simulation Test of User Support and Training
The test requires candidates to assume the role of a staff member in a Help Desk support unit. Candidates will be presented with a users problem. During the course of handling the problem, candidates will be required to: demonstrate communication skills, apply troubleshooting practices and tools, determine the appropriate level of training needed by the user, and educate the user on the proper use of computers.
Qualifying test scores may be banked and applied to future examinations for titles that require the same test plan.